At Dennis Carter International we have made it our goal in life to provide our clients with London's most exclusive ride, even on the daily tasks, everything we do is focussed on achieving this goal – regardless of whether it is a straightforward airport transfer or a large corporate event, involving fifty vehicles. Our motivation is always to make our clients feel like a VIP.
Dennis Carter International is a professional and customer-oriented service which is based on professionalism, discretion and understanding your needs, always having your requests in mind. Safety is of the utmost priority at any time and so at Dennis Carter we have strict quality standards for our entire operation
The Dennis Carter International Charter
- We want you to be pleased with the Dennis Carter International experience.
- We will do everything we can to encourage you to recommend Dennis Carter International to friends and colleagues.
- We welcome your thoughts and suggestions.
- When you use the Dennis Carter International online services we will make it easy to get a speedy response to your query using our ‘online response’ service.
- If you email us, we will respond as quickly as possible - usually within one working day.
- For your convenience, the most common customer queries are answered in our Frequently Asked Questions section of our Dennis Carter International website.
- When you call us we will answer your call as quickly as possible - most calls are answered within twenty seconds.
- We will do all we can to resolve your query at the first point of contact. In the unlikely event this is not possible we will only transfer you once.
- We will always call you back at the time we have agreed with you.
- We will keep our automated responses to a minimum.
- When you write to us if we need to contact you about your letter, we will call you within two days of receiving it.
